We deeply realize that the interests of customers are our interests, and win-win is our goal forever. We not only provide quality products and services for your current needs, but also actively consider providing continuous value-added services for your development, focusing on establishing long-term strategic partnerships with each customer. Your trust in NiuBoL is your greatest support and encouragement. NiuBoL will return you more satisfaction and surprises. 

The NiuBoL customer service center has a realistic, innovative, united and cooperative, and experienced customer service and technical support team. Your satisfaction is the first principle of NiuBoL. 

We will realize two-way communication with you through various channels, constantly explore your needs, constantly develop products that satisfy you, and constantly improve the customer supervision mechanism, and finally achieve a win-win situation with you. 

We look forward to your joining, and sincerely welcome you to witness the superb service of zoko link! Hand in hand with NiuBoL, we will have a better tomorrow!

After-Sales & Warranty Policy

Warranty Period:

We offer a 1-year warranty from the date of purchase.

Warranty Coverage:

During the warranty period, if any product fails due to non-human and non-environmental factors, we will provide free repair or replacement parts.

Exclusions:

This warranty does not cover damage caused by improper installation, misuse, unauthorized modification, or force majeure (such as lightning, flood, or earthquake).

Return & Replacement Procedure:

The buyer shall provide detailed fault information, photos, or videos for technical evaluation.

If the issue cannot be solved remotely, the buyer may return the defective product to us.

The buyer bears the return shipping cost, and the seller covers the shipping cost of the replacement or repaired item.

All customs duties and taxes incurred during return or replacement shall be borne by the buyer.

After-Warranty Service:

After the warranty period, we continue to offer paid maintenance, spare parts supply, and technical support.

Technical Support:

We provide lifetime online technical support for installation, calibration, and troubleshooting.