Delivery & Payment

 Delivery & Payment

After placing an order, the most anxious concern for customers is often, "The money has been paid—when will the goods arrive?" We've compiled all policies, processes, and common questions related to delivery and payment here—transparent, verifiable, and designed to significantly reduce procurement risks. 

Q1: How soon after placing an order can it be shipped?  

A: Standard off-the-shelf small sample machines are shipped 3–7 working days after receiving payment; regular bulk orders (non-customized) generally take 7–14 working days; for deep customization or large-batch production, it usually takes 2–5 weeks (depending on specific customization items and production scheduling). We provide an estimated shipping date upon order confirmation and update you promptly if there are changes in production milestones. 

Q2: What shipping methods do you support?  

A: We support international express (DHL/UPS/FedEx), air freight (suitable for urgent orders), sea freight (suitable for large volumes), and international rail (for certain regions). Samples typically go via express; project-based large shipments can be selected based on cost and timeline, such as air or sea freight. 

Q3: Can you provide door-to-port or door-to-door (CIF / DAP) services?  

A: Yes. We can negotiate based on international trade terms like FOB, CIF, CFR, DAP, DDP, etc. For door-to-port or door-to-door services, we recommend trusted freight forwarders and assist with completing the documentation. 

Q4: What documents do I need to prepare for customs clearance? What documents will you provide?  

A: We provide the Commercial Invoice, Packing List, Certificate of Origin (COO, as needed), and certificates/test reports or declarations (such as CE declarations, RoHS reports). Customers need to provide importer information and any other documents required by customs (e.g., certifications for specific countries). We can also offer agency assistance for customs clearance (fee-based or as per contract agreement). 

Q5: What if the goods are damaged or lost during transit?  

A: We recommend insuring the shipment based on the cargo value. In case of damage or loss, we will assist customers in filing claims with the carrier or insurer, and if the responsibility lies with our manufacturing or packaging, we will bear the corresponding compensation (or reshipment). We provide necessary assistance and documentation throughout the claims process. 

Q6: What is the minimum order quantity (MOQ), and how are sample orders paid for?  

A: Most standard sensors have no strict MOQ and support samples or small-batch trial orders. For samples, we recommend settlement via T/T, PayPal, or credit card (if available); bulk orders typically use 30% advance payment + 70% balance before shipment, or as agreed in the contract. 

Q7: What payment methods do you accept?  

A: We accept international wire transfer (T/T), letter of credit (L/C), PayPal (for small amounts/samples), and Hong Kong CHATS (local transfers). 

Q8: Can you ship samples first and settle the balance/difference later?  

A: For potential major clients or long-term strategic partners, we can evaluate options like "ship samples first, settle later" or "deduct sample fees from subsequent orders," but this typically requires a written commitment based on mutual credit, order scale, and market conditions, or a partial deposit. 

Q9: How can I get real-time logistics updates?  

A: After shipment, we provide the tracking number and carrier link, and send updates via email/WhatsApp/WeChat. For sea freight or large items, we provide the bill of lading (B/L) number and update you on key transit milestones. 

Q10: What if I receive the goods and find discrepancies in quantity or model?  

A: Please inspect the appearance and carton count upon receipt and note any anomalies on the delivery receipt. If it doesn't match the shipping documents, take photos and contact us within 7 days with photo and physical evidence; we will verify and arrange reshipment or other remedies as quickly as possible. 

Q11: Can delivery timelines be expedited?  

A: For expedited needs, we assess production lines and inventory to provide rush fees and the fastest possible timeline. Samples can typically be shipped via international express within 48–72 hours (depending on stock and payment confirmation). 

Q12: Who bears the shipping and delivery taxes and fees?  

A: This depends on the trade terms (Incoterms). For example, under DAP, the seller handles delivery to the buyer's location, but import duties/taxes are typically borne by the buyer (which can be negotiated for the seller to handle and prepay on behalf). We clarify the tax responsibility at order confirmation and suggest optimal options to minimize customer risks.