FAQ –About Niubol Sensors & Weather Stations

1. Pre-Purchase Questions

Q1: What types of sensors and weather stations does Niubol offer?

A: We provide soil sensors, agricultural weather stations, pyranometers, rain gauges, wind speed and wind direction sensors, air quality sensors, handheld testers, and supporting data collection and transmission devices.

Q2: Can the products be customized?

A: Yes. We can customize measurement parameters, communication interfaces, power supply options, and installation structures according to customer requirements.

Q3: Which industries are your products suitable for?

A: Smart agriculture, greenhouse automation, photovoltaic power plant monitoring, environmental and meteorological monitoring, livestock farming, forest fire prevention, and hydrological monitoring.

Q4: Do you provide samples?

A: Some models are available for sample purchase. Please contact our sales team for details.

2. Usage & Installation

Q5: How should the sensors be installed?

A: Each product comes with an installation manual. Generally, we offer insertion, bracket-mounted, or wall-mounted options, which can be selected according to the site conditions.

Q6: Is professional installation required?

A: Most products support self-installation. We also provide remote guidance or on-site installation services (extra fees may apply).

Q7: What output interfaces do the products support?

A: Supported interfaces include RS485, Modbus RTU, 4-20mA, 0-5V, and more.

Q8: Do the sensors need calibration?

A: Most sensors are calibrated before shipment. Users can recalibrate according to usage cycles and specific requirements.

3. Technical & Maintenance

Q9: Can the products be used in harsh weather conditions?

A: Yes. Our products typically have IP65–IP68 protection ratings, making them suitable for use in rain, snow, high humidity, high temperature, or low temperature environments.

Q10: How can I extend the lifespan of the sensors?

A: Regularly clean the probes, avoid prolonged exposure to corrosive environments, and follow the maintenance guidelines in the manual.

Q11: How can data collection and remote monitoring be achieved?

A: By using our data collectors and wireless communication modules, sensor data can be transmitted in real time to a cloud platform or a local server.

Q12: What should I do if the sensor readings are abnormal?

A: Check the power supply and wiring, and ensure that the communication protocol and settings are correct. If the problem persists, please contact technical support.

4. After-Sales & Support

Q13: What is the warranty period for the products?

A: Most products have a 12-month warranty, and some devices can be extended up to 24 months.

Q14: Do you provide technical training?

A: We provide free remote training and can also arrange on-site training services upon agreement.

Q15: What payment methods do you accept?

A: We accept T/T (SWIFT), PayPal, credit cards, and certain local transfer options in some regions.

Q16: What shipping methods are available?

A: We cooperate with DHL, FedEx, UPS, as well as air and sea freight companies, and can arrange shipping according to customer needs.